CartManager FAQs

CartManager Trolley Management


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Q: What is a CartManager XD™?

A: The CartManager XD™ is a shopping trolley pusher that makes the trolley retrieval process more efficient and safe. CartManager XD employs state-of-the-art RF technology to adeptly push nested shopping trolleys safely back to a trolley collection station where they can be readily available for customer use. Using the remote control unit, only one employee is needed to retrieve up to 25 trolleys at a time. CartManager XD™ is powered by two rechargeable, marine-grade batteries that enable almost endless usage of this trolley retrieval system. In the field a CartManager is referred to by many different names including shopping trolley pusher, mule, trolley mover, trolley puller, trolley retriever, trolley mule, or shopping cart collector.


Q: How many trolleys can a CartManager XD push?

A: Gatekeeper recommends pushing a maximum of 25 trolleys with CartManager XD. While the unit can be adjusted to push more trolleys, this recommendation is made for safe operation of the equipment by one operator. Parking lot grade and size of your shopping trolleys may affect total capacity.

Q: How long do the batteries on CartManager XD last before you need to recharge them?

A: Under normal operating conditions the CartManager XD has a maximum run time of 18 hours on a single complete charge. Under continuous operation, CartManager XD will run for 8 hours.

Q: How do I recharge the batteries?

A: Batteries are recharged by plugging the unit's charge cord into any standard power receptacle (110-volt; 230-volt in Europe). The BDI (Battery Discharge Indicator) on the CartManager XD will indicate when the unit is fully charged.

Q: What do the colors on the BDI (Battery Discharge Indicator) icon mean?

A: The CartManager XD battery discharge indicator, located on the back of the unit, indicates the current level of charge and can also be used to gauge remaining charge time. If all green bars are illuminated, the unit is fully charged.

Q: What do the diagnostic lights on the back of the unit mean?

A: CartManager XD is equipped with Trucharge Diagnostic codes that indicate battery level, charge status, and also aid in troubleshooting the machine:

Q: What happens if we leave the unit out and it gets wet?

A: CartManager XD is weather-sealed and utilizes "marine grade" components to protect it from wet weather conditions. In addition, the durable steel chassis and bodywrap are electrostatically powder coated to protect it against rust and corrosion. To further enhance durability and longevity, all of the electronics have been securely placed in a steel reinforced compartment, further cushioning against adverse weather conditions and other potential physical abuses.

Q: How do I use the emergency stop button?

A: CartManager XD is equipped with an emergency stop button that allows the operator to immediately stop the machine. Simply hit (depress) the red button on the back of the throttle console to instantaneously stop the movement of the machine.

Q: How do I manually disengage the brakes?

A: CartManager XD utilizes both automatic brakes and an automatic parking brake. In case of power failure, these will need to be disengaged to move the unit. To do so, CartManager XD is equipped with a manual brake release lever, located on the lower left back of the unit. Simply pull on the brake lever to disengage automatic braking power.

Q: What kind of electrical receptacle do I need to charge CartManager XD?

A: You will need a standard, three-prong, grounded, 110-volt (230-volt in Europe) power outlet to recharge the batteries.

Q: What if CartManager XD needs servicing?

A: Please contact Trolley Control

Q: What are the safety features built in to CartManager XD?

A: CartManager XD comes equipped with substantial safety features for the protection of your operator and your investment:

Q: How does remote operation versus manual operation work?

A: CartManager XD can be operated in either remote or manual modes. It is recommended that for the first few times, in order to familiarize the operator with the machine's performance and movement, that it be operated in the manual mode without shopping trolleys.

In the manual mode, you will need two employees to retrieve shopping trolleys. The speed is controlled by the throttle (from 0 to max) with one employee in the back to operate the machine and one employee in the front to guide the trolleys. The trolleys cannot be directed from the back of the machine; this is for pushing power only.

In the remote mode, the unit can be operated with one employee. The employee is in the front of the chain of trolleys with a fully-functional remote control, and act as the guide for the trolleys.

Q: What are the other mechanical specifications I need to be aware of?

A: Important static mechanical specifications of CartManager XD are:

Q: What are the operating specifications for CartManager XD?

A: CartManager XD is equipped numerous safety and time-saving features. Some are:

Q: How is CartManager XD ergonomic?

A: Gatekeeper Systems has included numerous ergonomic advantages in the design and operation of its CartManager XD machine. Because musculoskeletal disorders are of concern to employers, Gatekeeper feels it has carefully constructed the CartManager XD to align with OSHA's guidelines for effective ergonomics. In particular, we have included:

Q: How does CartManager XD help me to project a positive image to my customers?

A: Using the results of an industry study that validates the concept that customers buy appreciably more when using a shopping cart, CartManager XD will help you to project a positive image to your customers by:

Q: How does CartManager XD increase employee satisfaction and decrease employee turnover?

A: CartManager XD not only offers you an easier, safer way of handling nested trolleys but also enhances employee satisfaction as well. Employees are eager to use CartManager XD because it makes the job of retrieving shopping trolleys easier. CartManager XD:

Q: How does a CartManager XD help my profitability?

A: Studies have shown that stores using automated trolley retrievers show a significant reduction in trolley retrieval labor of up to 50 percent. CartManager XD:

Q: How does CartManager XD help decrease my potential insurance claim liability?

A: A CartManager XD can help you to reduce potential insurance claim liabilities. Cumulative Trauma Disorder (CTD) associated with pushing, pulling, lifting and twisting, is the number one worker's compensation injury facing Australia's retailers today. Accounting for several billion dollars in annual worker's comp claims, CTDs are responsible for an alarming percentage of lost work days. CartManager XD:

Q: For insurance purposes, what is the minimum age for operating CartManager XD?

A: Although Gatekeeper Systems cannot know your individual insurance policy age stipulations on operating machinery, it is recommended that the operator of the CartManager XD trolley retrieval system be at least 18 years old.